At A1 PJC Spices we endeavor to ship your order safely and as fast as possible. 

Processing & Packing Times Please allow up to 48 hours for processing and packing times. These times are an estimated and could take longer on Public Holidays and/or Weekends. 

Shipping Times We use Canada post and UPS to ship our orders. It should take approximately 5 to 7 days for you to receive the order. 

International Order Please allow 5 to 20 Days for shipping times. 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at a1pjcspices.2019@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at a1pjcspices.2019@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Q: How long do the seasonings last?

A: The typical shelf life is 2 years.

Q: Does your seasonings contain MSG?

A: We do not use MSG in our seasoning blends.

Q: Are your ingredients Non-GMO?

A: We use Non-GMO spices.

Q: Does your seasonings contain gluten?

A: Although our products are not certified gluten-free, we do not use ingredients with gluten in our spices.

Q: Does your seasonings have salt?

A: Yes. Most of our seasoning blend contain sea salt. We have salt-free seasoning blends.

Q: Can I cook it along with other spices?

A: Definitely. You can be as creative! It all starts with having a sense of adventure in the kitchen for you to discover wonderful new flavours at home, and cook them!

Q: How to store the spices?

A: Please keep them in room temperature only. Avoid placing in direct heat or sunlight.     When you scoop the spices, move them away from steam or heat as this can add moisture to the spice blends.

Q: How can I tell if my spices are still good?

A: The potency of botanical products fades over time at different rates. Grinding exposes more surface area to the air, so ground spices lose their freshness more quickly than whole spices. As you can see in the table below, different parts of the plant age differently as well.

Q: Is your facility gluten-free?

A: While spices and herbs are naturally gluten-free, we do not test for gluten in all products from our suppliers only from those certified gluten-free.

Q: Why isn’t there nutritional information on most spices?

A: Most of our single ingredient spices (that is, basil, fennel, cumin, etc.) don't contain any reportable nutrients. Reportable nutrients are amounts significant enough to warrant reporting according to FDA food labeling regulations.

Q: How can I tell if my spices are still good?

A: The potency of botanical products fades over time at different rates. Grinding exposes more surface area to the air, so ground spices lose their freshness more quickly than whole spices. As you can see in the table below, different parts of the plant age differently as well.

For opened packages, follow the guidelines below:

Whole spices and seasoning blends
Leaves and flowers — 1 to 2 years
Seeds and barks — 2 to 3 years
Roots — 3 years
Vanilla beans — 2 years
Others — 2 to 3 years

Ground spices and seasoning blends
Leaves — 1 year
Seeds and barks — 1 year
Roots — 2 years

Q: Are our Spices products irradiated?

A: A1 PJC Spices does not irradiate any ingredient.

Q: Can I freeze spices?

A: Spices should not be stored in the freezer. Freezing does not extend the shelf life of regularly used dried spices. If stored in the freezer and repeatedly removed for use, the packaging may develop condensation, which can accelerate loss of flavor and aroma.